IF.com

Post by **Kaylee** » Thu Dec 23, 2004 9:23 pm

This is now the third time I've been locked out of their dratted website- you have to enter three pieces of security information (the third one changing randomly) it's case sensitive and I'm fed up being locked out of it for getting a bit repeatedly wrong (usually the third one).

I wouldn't mind if the page were actually secure- but someone need only put a keystroke logger on my system to record all the passwords, because they are all just standard input from the keyboard!

So now, despite really REALLY needing to transfer money out of it, I can't until my new 'security pin' comes through the post. which given that its Christmas means I can expect it probably about new year's day.

And I just called and they can't transfer it via a phone call until the new security code comes out too.

Honestly, there's security and then there's just ridiculous inconveniences to a user. I shall also tell them so tomorrow when they're tech team gets in.

FFS.

Post by **Best First** » Fri Dec 24, 2004 2:32 pm

i think a lot of bank sites are overly complex to create an illusion of security - i'm always getting locked out of my halifax one - which i don't use very often - HSBC's is ok.

tis irritating.

Post by **Kaylee** » Fri Dec 24, 2004 3:11 pm

it's the illusion bit that gets me- the more passwords we ask for the safer the site is!! Right? ...Right...?

Post by **Best First** » Sat Dec 25, 2004 6:03 pm

totally.

all it is is inconvenience.

A bet some whacko it consultants came up with it. er....

Post by **Kaylee** » Sat Dec 25, 2004 7:19 pm

Now see I think this is the reason I'll never get on in the business world... I'm too truthful and far too practical.

Same reason they wouldn't let me work at PC world- I know what I'm talking about and am more interested in helping the customer get something suitable...